I have not received my username and password
This information is sent to you by email to your inbox as soon as your order has been processed. If you have not received this email, please email Customer Services at firstname.lastname@example.org quoting your full name and address and order number. We will then ensure another email is sent back to you with the login details.
I have ordered and paid for a download however I have not received it
Your should receive an e-mail immediately after making payment which provides you with a link to the course download section. If not, please contact Customer Services at email@example.com with your full name and order number. We will do our best to resolve the matter as quickly as possible.
How long does a download take?
We are unable to quote a specific time for a download, as this will be dependent on the course you order and the speed of your internet connection. As a guide, our Linguaphone PDQ download courses are 400mb. Some download courses contain 16 hours worth of material and may take some time; therefore please ensure that you allow plenty of time to complete the download in full. If you have high speed broadband, it should take no more than a couple of minutes. With regular broadband, it may take up to 20 minutes depending on the strength of your connection
Can I stop or pause the download at any time?
No, unfortunately not. You will be entiled to up to 3 attempts to complete your dowwload. Each download grants you with a temporary licence, which expires once the download is complete. If you do experience any problems whilst trying to download your file, such as internet connection breakages or power failures, please email Customer Services at firstname.lastname@example.org
Are MP3 download and E-learning courses compatible with mobile phones and tablets e.g. iPhone/iPad ?
Yes. All our download courses use standard MP3 files to deliver the audio content. Some also have PDF files. The MP3 files are stored in .ZIP folders. Please make sure your mobile device has the capabilty to "unzip" the .ZIP folders. If not, you can obtain the relevant App from the App store. WINZIP is a popular option and available for free. Alternatively, you can download the course folders to a PC, unzip the folders and then transfer the MP3 files to your mobile device.
What's the difference between a Linguaphone MP3 download course and an E-learning or Online course?
The download course is downloaded onto your device and stored there. This will use up memory on the device. The e-learning or online courses are stored on our servers and you log-in and log-out when you want. They don't take up any space on your devices. E-learning courses can be accessed anywhere in the world using an internet enabled device such as smartphone, tablet or PC. The MP3 download course is a single user licence for you to use the course permanently whereas the e-learning course is a subscription service for 6 or 12 months.
How can I stop Linguaphone emails going into my spam folder?
To prevent you receiving unwanted spam email, some Internet Services Providers (ISP's) block messages from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders list. To ensure your emails from Linguaphone reach you, please add email@example.com to your address book or Safe Senders List.
I have a technical problem
If you're experiencing difficulties placing an order or downloading a course, please email us a firstname.lastname@example.org with details of the problem and we'll try to resolve it as quickly as possible. Alternatively please contact Customer Services:
From UK: 020 3603 6554
From Republic of Ireland: 01 9022240
Is your website accessible?
Please see our accessibility statement for more information on steps we have taken to ensure the accessibility of our site for all users